FRAUD AWARENESS: Stay informed and vigilant! Click for more information.
FMCU NEWS ARCHIVE
Important Information – VIRTUAL BRANCH
April 16, 2021
To increase online security, FMCU’s Online Banking Platform, Virtual Branch, has implemented new Logon ID standards.
If your current logon ID is one of the following:
- Your Member Number
- Your email address
- Your social security number
You will be prompted to change your Logon ID upon successful login. This will not affect your security code.
If you have questions regarding these changes, please call us at (256) 237-2113. Our team is prepared to answer any questions you may have.
Important Information – INCLEMENT WEATHER & BRANCH ACCESS
March 26, 2021
All Fort McClellan Credit Union branch locations are open today with normal hours.
Due to the severe weather that came through our communities last night, FMCU’s Ohatchee and Roanoke branches will have limited phone and internet access. Our team is working closely with community officials and first responders to ensure that our phone and internet access be restored at these locations as soon as possible. Please understand that we are very sorry for any inconveniences this may cause.
Remember, FMCU members can access their account 24/7 with our Online and Mobile Banking. Login online at fortmcclellancu.org or download our mobile app from the Apple App Store or Google Play Store. Members may also access their account, check balances, and more with FMCU’s AutoTeller. To access AutoTeller, call (256) 236-5152 with the phone number that you have on file with FMCU and follow the prompted instructions.
FMCU stands with the communities that were affected by the devastating storms that passed through our area yesterday afternoon. Our thoughts and prayers are with all of our members and employees that were affected.
Important Information – INCLEMENT WEATHER & BRANCH ACCESS
March 25, 2021
Due to the inclement weather in our area, all Fort McClellan Credit Union branch locations will be closing, Today, March 25th, at 2 PM.
As a reminder, members can access their account 24/7 with our Online and Mobile Banking. Login online at fortmcclellancu.org or download our mobile app from the Apple App Store or Google Play Store.
Members may also access their account, check balances, and more with FMCU’s AutoTeller. To access AutoTeller, call (256) 236-5152 with the phone number that you have on file with FMCU and follow the prompted instructions.
Our team will continue to provide updates regarding branch access on our Facebook page and on our website at fortmcclellancu.org. We appreciate your understanding, and we thank you for supporting FMCU! Stay weather aware and be safe!
Important Information – INCLEMENT WEATHER & BRANCH ACCESS
March 17, 2021
Due to the inclement weather in our area, all Fort McClellan Credit Union branch locations will be closing, Today, March 17th, at 1 PM.
As a reminder, members can access their account 24/7 with our Online and Mobile Banking. Login online at fortmcclellancu.org or download our mobile app from the Apple App Store or Google Play Store.
Members may also access their account, check balances, and more with FMCU’s AutoTeller. To access AutoTeller, call (256) 236-5152 with the phone number that you have on file with FMCU and follow the prompted instructions.
Our team will continue to provide updates regarding branch access on our Facebook page and on our website at fortmcclellancu.org. We appreciate your understanding, and we thank you for supporting FMCU! Stay weather aware and be safe!
FMCU’s Phone System Upgrade
March 12, 2021
Say hello to a new caller experience at FMCU!
Beginning Monday, March 15th, members should expect a new and improved call flow and menu when calling the credit union. This upgrade will provide a user-friendly interface for our membership making your caller experience simple and efficient. Member service is very important to us, and we are confident this upgrade will truly enhance caller experience at FMCU moving forward!
We look forward to speaking with you on Monday!
Important Information – FMCU’S DIGITAL SERVICES
February 26, 2021
On February 15, 2021, electric power to the data center in Irving, TX that hosts FMCU’s digital platforms including our Online Banking and our Mobile App was interrupted due to a winter storm. The winter storm brought an extreme combination of snow and record-low temperatures across the state of Texas. Because of this, public electric power grids were unable to sustain the commercial and residential need for energy in the area.
The vendor of our hosting platform has provided FMCU’s Senior Management Team a comprehensive analysis of the issues caused by the winter storm and has provided assurance that they will be utilizing the lessons learned from this event to strengthen operations moving forward.
The FMCU team has been working diligently as an advocate for our membership to understand the root cause of the issue and provide a solution.
We are pleased to let you know that FMCU’s digital services have been restored. If you continue to experience any issues with our digital services, please let us know, and our team will be happy to help you. We greatly appreciate your patience with us during this time. As always, thank you for supporting Fort McClellan Credit Union.
Important Information – COVID-19 UPDATE
February 23, 2021
Beginning Wednesday, February 24th, 2021, Fort McClellan Credit Union’s branches will return to normal lobby and drive-thru operation. We will continue to practice social distancing and will limit the number of members in our branches at a time.
We encourage members to utilize our drive-thru and digital services to continue limited contact.
The health and safety of our members and employees remains our top priority. Here are a few of the steps we are taking to maintain a safe environment for everyone:
- Masks are required for both members and employees.
- Hand Sanitizer will be available for member in all branch locations.
- Upon entering a branch, members are asked to stand on the yellow decals to assist in maintaining social distancing.
For more information on our response to COVID-19, click here.
We appreciate your patience with us as we are continuing to navigate through these uncertain times. If you have any questions or concerns, please call us at (256) 237-2113.
As always, thank you for supporting Fort McClellan Credit Union.
Important Information – ONLINE BANKING ACCESS
February 18, 2021
FMCU’s Online Banking platform is continuing to experience technical difficulties due to the winter storm. Our team is working diligently to resolve this issue. We sincerely apologize for any inconveniences this may cause, and we will continue to provide updates as we learn more information.
Members may access their account, check balances, and more with FMCU’s AutoTeller. To access AutoTeller, call (256) 236-5152 with the phone number that you have on file with FMCU, and follow the prompted instructions.
Thank you for your understanding and continued support of FMCU.
Important Information – BRANCH ACCESS
February 16, 2021
Due to the inclement weather in our area, all Fort McClellan Credit Union branch locations will be closed Tuesday, February 16th.
Members may access their account, check balances, and more with FMCU’s AutoTeller. To access AutoTeller, call (256) 236-5152 with the phone number that you have on file with FMCU, and follow the instructions on the image below.
Our team will continue to provide updates regarding branch access and Online Banking on our Facebook page and on our website. We appreciate your understanding, and we thank you for supporting Fort McClellan Credit Union!
Important Information – BRANCH ACCESS
February 15, 2021
Due to inclement weather, all Fort McClellan Credit Union branch locations will open at 10 AM tomorrow, February 16th. Our team is keeping a close eye on the weather and will continue to provide updates to our membership via our Facebook page and website at fortmcclellancu.org/news/. We appreciate your patience during this time. Thank you for supporting FMCU!
Important Information – ONLINE BANKING ACCESS
February 15, 2021
FMCU’s Online Banking platform is experiencing technical difficulties due to the incoming winter storm. Our team is working diligently to resolve this issue. We sincerely apologize for any inconveniences this may cause, and we will continue to provide updates as we learn more information. Thank you for supporting Fort McClellan Credit Union.
Important Information – BRANCH ACCESS
December 29, 2020
FMCU’s Jacksonville location will be closing at 3PM today, December 29th. The branch will reopen at 8:30AM tomorrow, December 30th serving members primarily through the drive-thru.
As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU’s AutoTeller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
If you have any questions or concerns, please call us at (256) 237-2113. We apologize for any inconveniences this may cause, and we appreciate your support of Fort McClellan Credit Union!
Important Information – COVID-19
December 28, 2020
The health and safety of our members and employees is our top priority. With the current rise in COVID-19 cases in our community, FMCU has made the decision to serve our membership primarily through the drive-thru beginning Tuesday, December 29, 2020, until further notice. Member service is very important to us, and we’ll strive to keep your member experience as seamless as possible during this unprecedented time.
Click here to learn more about our response to COVID-19.
If you have any questions or concerns, please call (256) 237-2113. We appreciate your patience, and we thank you for your support of Fort McClellan Credit Union.
Important Information – BRANCH ACCESS
December 24, 2020
Due to staffing limitations, FMCU’s Golden Springs branch will be serving members primarily through the drive-thru until further notice.
Members may enter the lobby by appointment only for transactions that cannot be completed in the drive-thru. Please call us at (256) 237-2113 to make an appointment.
As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU’s AutoTeller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
If you have any questions or concerns, please call us at (256) 237-2113. We will continue to provide updates on our Facebook page and website. We apologize for any inconveniences this may cause, and we appreciate your support of Fort McClellan Credit Union!
Important Information – BRANCH ACCESS
December 23, 2020
Due to staffing limitations, FMCU’s Centre branch will be serving members primarily through the drive-thru tomorrow, December 24th.
Centre’s lobby will remain open until 5 PM today, December 23, 2020.
As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU’s AutoTeller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
If you have any questions or concerns, please call us at (256) 237-2113. We apologize for any inconveniences this may cause, and we appreciate your support of Fort McClellan Credit Union!
Important Information – BRANCH ACCESS
December 15, 2020
Due to staffing limitations, FMCU’s Roanoke branch will continue to serve members primarily through the drive-thru until further notice. FMCU’s Centre branch lobbies will reopen this morning with regular hours.
As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU AutoTeller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
If you have any questions or concerns, please call us at (256) 237-2113.
We will continue to provide updates on our Facebook page as well as on our website at fortmcclellancu.org/news. Thank you for supporting Fort McClellan Credit Union!
Important Information – BRANCH ACCESS
December 14, 2020
Due to staffing limitations, FMCU’s Centre and Roanoke branch locations will be serving members primarily through the drive-thru until further notice.
As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU AutoTeller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
If you have any questions or concerns, please call us at (256) 237-2113.
We apologize for any inconveniences that this may cause. Thank you for your continued support of Fort McClellan Credit Union.
Important Information – BRANCH ACCESS
October 30, 2020
Power has been restored at all FMCU Branches and Drive-thrus. We appreciate your patience with us during this time, and we look forward to assisting you at our locations today!
Thank you for your continued support of FMCU!
Important Information – BRANCH ACCESS
October 29, 2020
FMCU’s Ohatchee and Roanoke Branches will be delayed on opening this morning due to power outages caused by the storms last night. Our Golden Springs Branch will temporarily have lobby access only.
Our team is keeping a close eye on the situation, and we will continue to keep you updated of any changes via our Facebook Page and Website. If you have any questions or concerns, please call us at (256) 237-2113.
A reminder that Members can always access their account with Online and Mobile Banking at fortmcclellancu.org. With online and mobile banking, members can:
• View balances and account history.
• Apply for loans. You can also apply online at fortmcclellancu.org.
• Sign up to receive eStatements.
• Transfer between accounts.
• Transfer loan payments.
• Set up alerts
Our Anniston City, Centre, and Jacksonville branch locations have power and will operate as normal. We apologize for any inconveniences this may cause, and we thank you for your continued support of FMCU!
Update: FMCU’s Ohatchee and Roanoke Branch Locations have restored power and are now open with full service. The Golden Springs drive-thru remains closed until further notice. We will continue to update this page as the situation changes. Thank your for your patience and your support of FMCU!
Important Information – PHONE SYSTEM UPGRADE
October 26, 2020
Due to a recent phone system upgrade, Members may experience issues when calling the credit union. Our team is working to resolve all issues, and we believe this upgrade will greatly improve member experience moving forward.
We apologize for any inconveniences this may cause, and we appreciate your patience as we adjust to this new system. Thank you for your support of FMCU!
Important Information – SEPTEMBER STATEMENTS
October 8, 2020
Due to a processing error, September Statements may be delayed up to 10 days. We apologize for any inconveniences this may cause, and we appreciate your patience. If you have any questions regarding your September account statement, please call us at (256) 237-2113, and our team will be happy to help you. Thank you for your understanding and your support of FMCU.
Important Information – BRANCH LOBBIES REOPENING
September 28, 2020
We are happy to announce that beginning Monday, September 28, 2020, Fort McClellan Credit Union Branch Lobbies will be open with regular hours. In order to protect the health and safety of our members and employees, FMCU will continue to follow safe social distancing guidelines and limit the number of members in each branch location.
Click here to see all the precautions we will be following to maintain a safe environment for everyone.
If you have any questions or concerns, please call us at (256) 237-2113. We greatly appreciate your patience with us during this time, and we look forward to serving you all at our branch locations today!
Important Information – ALABAMA MASK ORDER
July 16, 2020
Following Governor Ivey’s announcement of the statewide mask order, going into effect today, July 16th, at 5:00 PM, Fort McClellan Credit Union is asking that masks be worn at all times when inside any of our branch locations. The health and safety of our members and employees is our top priority. Click here for more information on the precautions that are taking.
If you have any questions or concerns, please call us at (256) 237-2113. Thank you for your understanding and your support of FMCU!,
Important Information – SELECTION OF FMCU’S NEXT PRESIDENT AND CEO
July 14, 2020
We’re pleased to announce the selection of Jon Mills as our institution’s next President & Chief Executive Officer.
Mr. Mills has an extensive professional career where he has served as a senior executive at two different financial institutions, Southern States Bank and Fort McClellan Credit Union. He also owned and operated his own business. Mr. Mills holds a bachelor’s degree in accounting from Jacksonville State University, and has significant finance and management experience.
Mr. Mills will work with Fort McClellan Credit Union’s executive management and staff to ensure a collaborative approach in meeting the needs of our membership and employees. Congratulations, Jon!
Important Information – FMCU BRANCH ACCESS
July 2, 2020
The health and safety of our members and employees is our top priority. With the current rise in COVID-19 cases in our community, FMCU has made the decision to serve our membership primarily through the drive-thru or by appointment only. Member service is very important to us, and we’ll strive to keep your member experience as seamless as possible during this unprecedented time.
Click here for more information about our branch lobby limitations.
If you have any questions or concerns, please call (256) 237-2113. We appreciate your patience, and we thank you for your support of Fort McClellan Credit Union.
Important Information – JACKSONVILLE BRANCH ACCESS
July 1, 2020
Our Jacksonville branch lobby was temporarily closed due to staffing limitations. We are pleased to reopen the branch lobby for our Jacksonville location tomorrow, July 2, 2020, for FMCU’s membership. We apologize for any inconveniences this temporary closing may have caused, and we appreciate your understanding. Thank you for your support of Fort McClellan Credit Union.
Important Information – COVID-19 PRECAUTIONS
June 30, 2020
At Fort McClellan Credit Union, the health and safety of our members and employees is our top priority. While we are currently limiting the number of members allowed in our lobbies, we encourage those who plan to visit any of our branches to utilize proper health and safety guidelines to the best of their ability. We urge members to continue using FMCU’s online and drive-thru services when possible to help limit social contact. As a reminder:
– Online and Mobile Banking are available 24/7. Log in online at fortmcclellancu.org or download the app from the Apple Store or Google Play store.
-With FMCU Auto Teller, members can perform transactions from their credit union account 24/7 by calling (256) 236-5152.
Please review the image below to see the precautions our staff will be taking to help maintain your health and safety. We appreciate your understanding as we navigate through this time. As always, thank you for supporting Fort McClellan Credit Union.
Important Information – FMCU AUTOTELLER
June 17, 2020
FMCU’s AutoTeller may be down Monday, June 22, for updates to greatly improve this service for our members. We do apologize for any inconveniences this may cause. Should you experience any issues during this time, please call us at (256) 237-2113 where the FMCU team will be happy to assist you.
We appreciate your understanding, and we are looking forward to offering a NEW and IMPROVED AutoTeller for FMCU’s membership!
Important Information – Branch Lobbies Reopening
May 22, 2020
We are happy to announce that beginning Tuesday, May 26, Fort McClellan Credit Union will return to normal lobby and drive-through hours. We will continue to practice social distancing and will limit the number of members in each of our branch locations. Click here to see the precautions we will be taking at our branch locations to maintain the safest environment for everyone.
We appreciate your patience during this unprecedented time. We look forward to serving you at all of our branch locations on May 26th!
Important Information – Centre Branch Reopening
May 19, 2020
Our Centre Branch was temporarily closed due to staffing limitations. We will reopen to our membership on May 19, 2020 at 12:30 PM and will offer our services through our drive-through. We apologize for any inconveniences the temporarily closing may have caused. As always thank you for your support of Fort McClellan Credit Union!
